Frequently Asked Questions

Security, will I have it online?

Yes, there are two proofs of security. One is the padlock image at lower right of your screen. The other is the group of letters, "https", in our web address (top of your screen). The letter "s" in https stands for "secure". Note that "https" will not necessarily show up until you are prompted to enter your credit card information.

I forgot my password.

Just type in your email address at the log in screen and click the "Request A New Password" and you will automatically receive an email with your temporary password for you to reset to a new one.

I can't log in.

You cannot anonymously use the same email address more than once. If you wish to be able to log into the site and check order status, shipping status, or anything else, you must actually register. If you have already used your email address and it is not allowing it or saying it is already used, then please email us and we will override you to a registered user status. When we do this you will not be able to see you previous orders as we have to delete and remake your account.

Returns

Our five-day return policy is your guarantee that you can shop with confidence at Vintage Doll Plaza. Just email or call to inform us you would like to return something, then send it back within five days from the day you received it. We will promptly credit you, in the manner you paid, upon receipt. Please see Returns for details.

Can I order by phone?

Yes, absolutely. Call: 714 525-8420. A lot of times people have questions as they finalize their selections. Either way we are glad to take your order anytime we are in the office. If we are not in, we will return your call ASAP. If we don’t call back within 24 business hours, please email or call us again. Our answer machine could have garbled your message.

Can I pay with a check or money order?

Yes, you can select any form of payment you prefer at checkout: Check, Money Order, Credit Card.

Please make checks and money orders payable to Barbara Peterson.

Our mailing address is:

Barbara Peterson

PO Box 5329

Fullerton, CA -2838

Which credit cards are accepted?

We accept the major credit cards: American Express, Discover, MasterCard and Visa. Also, PayPal.

Do you have Layaway?

Yes, you are welcome to a layaway. Traditionally, you pay ½ down and ½ in 30 days, but you can make other arrangements like a smaller amount down and a longer layaway period with smaller monthly payments. We just cannot offer a return option with a layaway option.

Can I include my doll order in my shipment of doll boxes?

Yes, with an occasional exception, we can do that for you. We only have to adjust your insurance to cover your entire order.

Personal Assistance

We are happy to answer questions and expand information on any specific item. When possible we will give tips and even our personal opinions when requested, especially when deciding between two simi lar items.

Will my Barbie collection go up or down in value?

History has shown that the prices of vintage Barbie dolls, on average, just keep going up. A lot of this is based on condition.

Important Statement Information for Credit Card Purchases

Your credit card statement will show our other business name: "Cappac" until our "Vintage Doll Plaza" name goes through.